Frequently Asked Question

Here are some frequently asked question to help you with your shopping. If there are any questions, please feel free to contact us.

 

- Some of your products are free. Is that a kind of mistake?

No, once in a while we offer some products free. The only costs you have to pay is the shipping and handling, which most of the time will be around € 12,50 if you're a resident of any European country or $ 9.99 if you live in the United States of America. The product is really FREE. Consider it as a gift!

- Why are the products FREE?

Some products are FREE because of out promotional strategy or if we get free products to give it away free (again, for promotional purposes).

- How come that your products are extremely cheap, or the discount is up to 75%

We are running sales and we want you to help us growing in our market. By selling our products for a low price, we help you get an awesome item and you help us grow! It's a win-win situation for both of us. On the other hand we have some products that we have in stock and are made in China. We are trying to relocate our purchases to American suppliers. Therefore we need to get rid of our existing stocks! Sales and discounts up to 75% are one of our strategies. 

- How long will the shipping take

When we receive an order, we process it within two working days and we will ship between 7 and 14 working days. In some circumstances, delivery could take longer than our goal and could be between 15-35 days. Please note that the expected delivery date is provided by the courier, and is subject to change. For any questions, please contact the courier directly. 

- Do you refund?

Yes we do. It's not a thing we like to hear, but it is your right to get refund if a product is not satisfying. Please do not contact the supplier. Please read our "Return Policy".

- Can I get more discount?

YES please :). We give our loyal customers extra benefits like discounts up to 80%. That feels like getting robbed, we know. But again, we want to grow and we need you to help us. The more you buy from us, the more discount you get. For special discounts, we will contact you trough e-mail!